Front Office Executive – NOVOTEL – Full Job Description

Company: NOVOTEL
Location: Chennai, Tamil Nadu
Job Type: Full-time
Salary: Negotiable

Company Description:

Join us at Accor, a leading hospitality group! As a pioneer in responsible hospitality, Accor encompasses more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.

While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart, Join us and become a Heartist®.

Job Description:

We are seeking a professional and customer-focused Front Office Executive to join our dynamic team in Chennai, India.

As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences from arrival to departure.

• Greet guests warmly and assist with check-in/check-out procedures, providing personalized assistance throughout their stay
• Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail
• Manage front desk operations, including answering phone calls, responding to emails, and addressing guest requests promptly
• Process payments, handle cash transactions, and maintain accurate financial records
• Coordinate room assignments based on guest preferences, availability, and special requests
• Provide information about hotel facilities, services, and local attractions to enhance guest experiences
• Address guest concerns and complaints proactively, seeking solutions to ensure satisfaction and retention
• Collaborate closely with other departments to ensure seamless guest experiences and resolve any issues
• Perform general administrative tasks, including filing, data entry, and maintaining guest records
• Maintain a clean and organized front desk area, projecting a professional image at all times

Qualifications:

• Previous experience in a similar role within the hospitality industry is preferred
• Exceptional customer service skills with a friendly and outgoing personality
• Strong verbal and written communication skills, with proficiency in English (additional languages are a plus)
• Excellent organizational and multitasking abilities, with keen attention to detail
• Proficiency in using computer systems and hotel management software
• Ability to remain calm and composed under pressure, with a proactive approach to problem-solving
• Flexibility to work various shifts, including weekends and holidays
• High school diploma or equivalent
• Basic math skills for handling financial transactions
• Strong team player with the ability to collaborate effectively with other departments
• Professional appearance and demeanor

Additional Information:

Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.