Hotel Front Desk Executive – Ornato Services Pvt Ltd – Full Job Description
Company: Ornato Services Pvt Ltd
Location: Connaught Place, Delhi, Delhi
Job Type: Permanent, Full-time
Salary: ₹15,000 – ₹29,435 a month
Job Title: Hotel Reservations Associate
Company: Ornato Service
Location: Connaught Place, New Delhi
Industry: Hospitality
Age: 20-25 years (Only)
Job Summary:
Ornato Service is seeking a professional and customer-oriented Front Desk & Hotel Reservations Associate to join our team. The ideal candidate will have at least 1 year of experience in the hospitality industry, with a minimum of 6 months in a 5-star hotel. As the first point of contact for our guests, you will be responsible for providing exceptional service, managing front desk operations, and ensuring a seamless check-in and check-out experience.
Key Responsibilities:
- Greet guests warmly and provide a personalized check-in and check-out experience.
- Handle reservations, room allocations, and special guest requests efficiently.
- Manage guest inquiries, concerns, and complaints with professionalism and prompt resolution.
- Maintain accurate records of bookings, payments, and guest information in the hotel system.
- Coordinate with housekeeping and other departments to ensure guest satisfaction.
- Process payments, invoices, and billing transactions securely and accurately.
- Ensure adherence to hotel policies, safety standards, and service protocols.
- Assist in concierge services such as transportation, dining reservations, and local recommendations.
Requirements:
- Educational Qualification: Bachelor’s degree in Hotel Management (BHM) or equivalent.
- Experience: Minimum 1 year in the hospitality industry, with at least 6 months in a 5-star hotel.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a guest-centric approach.
- Proficiency in hotel management software (PMS) and MS Office.
- Ability to multitask and work in a fast-paced environment.
- Well-groomed, professional demeanor with a positive attitude.
Benefits:
- Competitive salary package.
- Growth opportunities within the hospitality industry.
- Exposure to a premium work environment in a prime location.
Email us at [email protected] or call 8448584569.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 – ₹29,435.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
Schedule:
- Day shift
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift
Work Location: In person
ONLY HOTEL INDUSTRY AND Hotel Management DEGREE CANDIDATES APPLY!!!!
