Front Office Executive – PRS Neurosciences and Mechatronics Research Institute Pvt Ltd – Full Job Description

Company: PRS Neurosciences and Mechatronics Research Institute Pvt Ltd
Location: Bengaluru, Karnataka
Job Type: Full-time
Salary: From ₹18,000 a month

Front Office Executive (Medical Receptionist)

A front office executive plays a crucial role in a healthcare setting by serving as the first point of contact for patients and visitors.

Job Responsibilities:

• Patient Interaction:
  • Greet patients and visitors in a professional and friendly manner.
  • Schedule appointments, surgeries, and other medical procedures.
  • Collect and update patient demographic information.
  • Verify insurance information and process necessary paperwork.
• Phone Management:
  • Answer and direct incoming phone calls.
  • Take messages and relay important information to the appropriate staff members.
  • Handle inquiries and provide information about the clinic or medical practice.
• Front Desk Operations:
  • Maintain a clean and organized reception area.
  • Register new patients and provide them with necessary forms.
  • Direct patients to the appropriate waiting or examination areas.
  • Coordinate with medical staff to ensure smooth patient flow.
• Administrative Support:
  • Assist with medical record management and data entry.
  • Handle billing and insurance-related tasks, such as processing claims and payments.
  • Manage and file paperwork, ensuring confidentiality and compliance with healthcare regulations.
• Communication:
  • Communicate effectively with medical staff, patients, and other team members.
  • Relay important messages and updates to the relevant personnel.
• Problem Resolution:
  • Address patient concerns or complaints and escalate issues when necessary.
  • Work collaboratively with the healthcare team to resolve problems and improve patient satisfaction.

Qualifications:

• Education:
  Bachelor’s degree in any field. Some positions may prefer additional education or training in medical office administration.
• Proficiency in English, Kannada and Hindi (both written and verbal).
• Communication Skills:
  Excellent verbal and written communication skills. Ability to communicate effectively with diverse individuals, including patients, medical professionals, and colleagues.
• Organizational Skills:
  Strong organizational and multitasking abilities. Attention to detail in managing paperwork, scheduling, and patient information.
• Computer Proficiency:
  Knowledge of medical office software and basic computer skills. Familiarity with electronic health record (EHR) systems may be required.
• Customer Service:
  Exceptional customer service skills. Ability to remain calm and professional in high-stress situations.
• Adaptability:
  Ability to prioritize tasks and great organizational capabilities. Competency in managing time and solving everyday problems Ability to adapt to changes in a fast-paced healthcare environment. Flexibility in handling various tasks and responsibilities.

Overall, a front office executive is a key member of the healthcare team, contributing to the efficient and smooth operation of the medical office or clinic.

Job Type: Full-time

Pay: From ₹18,000.00 per month

Benefits: Provident Fund

Schedule: Day shift

Work Location: In person