Front Office Executive – Magnus Hotels & Serviced Apartments, Pune – Full Job Description

Company: Magnus Hotels & Serviced Apartments, Pune
Location: Kalyani Nagar, Pune, Maharashtra
Job Type: Full-time
Salary: ₹14,000 – ₹16,000 a month

Job Description: Front Office Executive Position

Location: Magnus Vosiv Suites, Kalyani Nagar, Pune, Maharashtra

Department: Front Office

Reports To: Front Office Manager

Job Summary: As a Front Office Executive, you will be the first point of contact for guests, providing exceptional service and ensuring a smooth check-in and check-out experience. Your role is essential in creating a welcoming environment and maintaining the hotel’s reputation for outstanding guest satisfaction.

Key Responsibilities:

• Guest Reception: Greet guests warmly upon arrival, assisting with check-in and check-out procedures.
• Reservations Management: Handle phone and online reservations, ensuring accuracy and attention to detail.
• Guest Assistance: Address guest inquiries and concerns promptly, providing information about hotel services and local attractions.
• Billing and Payments: Process payments and manage billing inquiries, ensuring all transactions are recorded accurately.
• Communication: Coordinate with other hotel departments to fulfill guest requests and resolve issues.
• Front Desk Operations: Maintain front desk operations, including managing the switchboard and keeping the reception area organized.
• Customer Service: Uphold high standards of customer service, striving to exceed guest expectations at every opportunity.
• Record Keeping: Maintain accurate records of guest information, preferences, and special requests.

Qualifications:

• Previous experience in a hotel or customer service role preferred.
• Strong communication and interpersonal skills.
• Proficiency in computer systems and hotel management software.
• Ability to work flexible hours, including weekends and holidays.

Job Type: Full-time

Pay: ₹14,000.00 – ₹16,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Internet reimbursement

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Overtime pay

Ability to commute/relocate:

• Kalyani Nagar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Front desk: 1 year (Required)

Work Location: In person