Reservation Executive – Phenomenal HR – Full Job Description
Company: Phenomenal HR
Location: Kochi, Kerala
Job Type: Full-time
Salary: ₹20,000 – ₹30,000 a month
Position Title: Reservation Executive
Location: Head Office, Vytilla, Kochi
Reports To: Reservation Head/CEO
Job Overview: We are looking for a proactive and detail-oriented Reservation Executive to manage reservations across four resorts. The role involves ensuring smooth booking experiences for guests, coordinating with various teams, and maximizing occupancy and revenue.
Key Responsibilities:
- Reservation Management: Handle guest bookings, inquiries, and cancellations via phone, email, website, and OTAs (Booking.com, Agoda, etc.).
- Guest Communication: Provide guests with information about resorts, room types, and special offers. Address guest concerns efficiently.
- Team Coordination: Work with front desk and resort teams to ensure smooth guest check-ins and manage special requests.
- Revenue Support: Assist with pricing strategies, promotions, and upsell room upgrades and additional services.
- OTA & Channel Management: Update room inventory and pricing across OTAs. Monitor guest reviews and collaborate with the marketing team to improve ratings.
- Reporting: Generate reports on booking trends, occupancy rates, and revenue.
- Travel Requirement: Travel to resort locations every 6 months for on-ground experience.
Required Qualifications:
- Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
- 1-3 years of experience in hotel reservations or front office operations.
- Strong communication skills in English; knowledge of Malayalam, Tamil, and Hindi is a plus.
- Proficiency in hotel reservation systems/PMS and OTA platforms.
Job Type: Full-time
Pay: ₹20,000.00 – ₹30,000.00 per month
Work Location: In person
Speak with the employer +91 7356497435