Front Office / Customer Care for Ernakulam Office – Professional Hospitality & Support Services – Full Job Description

Company: Professional Hospitality & Support Services
Location: Kochi, Kerala
Job Type: Permanent, Fresher, Full-time
Salary: From ₹15,000 a month

Job Title: Front Office Executive / Receptionist / Customer Care Executive

We are seeking a presentable, well-groomed, and professional Front Office Executive / Receptionist / Customer Care Executive to be the first point of contact for our hospitality office in Ernakulam.

The ideal candidate should have excellent communication skills, a welcoming personality, and a strong command of MS Office tools to efficiently manage front desk operations.

Location: Ernakulam, Kerala

Employment Type: Full-Time

Gender Preference: Female Candidates Only

Age Criteria: Above 30 Years

Key Responsibilities:

• Greet and assist visitors, guests, and clients with a warm and professional demeanor.
• Handle incoming calls, emails, and customer inquiries efficiently.
• Manage front desk activities, including maintaining records, scheduling appointments, and coordinating meetings.
• Ensure a clean, organized, and welcoming reception area.
• Maintain an updated database of customer details and office documentation.
• Assist in administrative tasks and provide support to different departments as required.
• Coordinate with internal teams to ensure smooth daily operations.
• Handle basic billing, invoicing, and documentation using MS Office tools.
• Uphold the company’s professional image and service standards at all times.

Requirements:

• Education: Graduate degree preferred. Diploma (Preferred)
• Experience: Minimum of 1-2 years in a similar role (front office, receptionist, or customer care). Front Office: 1 year (Required)
• Skills: Strong communication skills (English & Malayalam). Language: English (Required)
• Proficiency in MS Office (Word, Excel, Outlook, and PowerPoint).
• Excellent organizational and multitasking abilities.
• A customer-friendly attitude with a polite and approachable nature.
• Ability to handle queries and resolve customer concerns effectively.
• Appearance: Well-groomed and professional attire required.

Preferred Location: Candidates should be based in Ernakulam.

Benefits:

• Competitive salary based on experience. Pay: From ₹15,000.00 per month
• Cell phone reimbursement
• Health insurance
• A professional and pleasant working environment.
• Growth opportunities within the organization.

Job Types: Full-time, Permanent, Fresher

Schedule: Day shift
Fixed shift
Morning shift

Ability to commute/relocate:

• Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

Expected Start Date: 26/03/2025