Customer Support Associate – REMOTE – Datastraw – Full Job Description

Company: Datastraw
Location: India
Job Type: Full-time
Salary: Negotiable

Job Title: Customer Support Consultation Expert

Shift Timing: 10:00 am – 7:00 pm IST (Rotational Weekly Offs)

Working Days: 6 days a week, including Sundays & public holidays

Salary Range: Up to Rs. 20,000 per month

Job Description:

We are seeking a dedicated Consultation Expert to join our team. In this role, you will be responsible for managing customer consultation and other inquiries through calls, Instagram, WhatsApp, and other digital platforms. Your primary focus will be to provide timely and accurate suggestions, address customer concerns, and ensure a positive experience with our brand’s products and services. This position requires exceptional spoken and written communication skills, empathy, and the ability to multitask effectively.

Responsibilities:

• Responding to customer inquiries and support requests via calls, chats, and other digital channels.
• Assisting customers with product recommendations based on their skin type and preferences.
• Understanding and resolving customer issues, such as order status, product information, payment concerns, etc.
• Building strong relationships with customers by providing prompt and helpful responses.
• Escalating complex issues to relevant departments or support staff when necessary.
• Maintaining detailed records of customer interactions, feedback, and resolutions in the CRM system.
• Identifying common customer pain points and providing feedback to improve products and services.
• Staying updated on the brand’s latest products, promotions, and policies to provide accurate information.
• Contributing to team efforts by achieving individual and team performance goals.

Requirements:

• Prior experience in customer support or a related field in skincare/haircare is preferred.
• Strong spoken & written communication skills with attention to detail.
• Ability to handle customer inquiries with patience, empathy, and professionalism.
• Experience using CRM software and other digital communication tools.
• Proficiency in AI Tools, Google Sheets and Docs.
• Self-motivated with a positive attitude and a willingness to learn.
• Strong organizational skills and the ability to multitask in a fast-paced environment.

Benefits:

• Competitive salary package with opportunities for career growth.
• Comprehensive training programs to enhance product knowledge and customer service skills.
• Work from the comfort of your home with a stable internet connection.
• Comprehensive training and ongoing support to enhance your customer service skills and product knowledge.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 – ₹20,000.00 per month

Application Question(s):

• Do you have a laptop/desktop with a stable internet connection?
• Are you comfortable working with rotational weekly offs from 10 AM to 7 PM?
• How soon can you join us?
• Do you have experience in both voice and non-voice process in Customer Support?
• Are you comfortable working on public holidays?

Experience:

• Customer support: 1 year (Required)

Language:

• English (Required)
• Hindi (Required)

Work Location: Remote