Sr. Customer Support Specialist – NHANCE DIGITAL – Full Job Description

Company: NHANCE DIGITAL
Location: India
Job Type: Full-time
Salary: ₹15,000 – ₹50,000 a month

Exceptional Communicator: You excel in speaking, writing, and listening, making sure every interaction is clear and impactful.

Process Guru: You excel at following standard procedures and have a knack for spotting and addressing process inefficiencies.

Home Office Ready: Equipped with a reliable laptop, high-speed internet, and a quiet workspace, you’re set up for success.

Desired Experience:

• Experience Preferred: At least 1-2 years in a customer service role.
• Educational Background: A bachelor’s degree is a plus.
• Excel Extraordinaire: Proficient in Microsoft Office, especially Excel, you use your skills to analyze and manage data efficiently.

What You’ll Do:

• Deliver Excellence: Complete daily tasks with precision and a commitment to quality.
• Be Responsive: Handle inquiries via phone, email, and chat with professionalism and efficiency.
• Provide Solutions: Offer accurate resolutions and follow company policies to address issues.
• Resolve Effectively: Tackle complaints and escalate priority issues as needed.
• Follow Up: Ensure customer satisfaction by resolving issues thoroughly and following up as needed.

Job Type: Full-time
Pay: ₹15,000.00 – ₹50,000.00 per month
Schedule: UK shift
Experience: total work: 1 year (Preferred)
Work Location: Remote