Technical Support Representative(International BPO) – TELUS Digital – – Full Job Description
Company: TELUS Digital –
Location: Noida, Uttar Pradesh
Job Type: Full-time
Salary: Up to ₹5,00,000 a year
Role & responsibilities
- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
- Walks customers through common phone hardware and software configurations to maximize service functionality.
- Provides solutions and resolution resources for customer repair problems.
- Interfaces with customers over the phone providing status updates and ensuring service has been restored.
- Escalates appropriate technical issues to upper-level technical support when needed.
Preferred candidate profile
- Experience: 1-5 years of experience in International Technical Support (Voice)
- Skills: Excellent communication skills
- Experience with ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
- Should be comfortable working in 24*7 Working Environment
- Education: Graduation not required
- Schedule: Rotational shifts & Rotational week offs
Perks and benefits
- Healthcare: Medicare Facilities.
- Salary: upto 5 Lpa.
- Transport: Both side cab facilities.