CSE (Customer Service Executive)- International Process – PACIFIC BPO PVT LTD – Full Job Description

Company: PACIFIC BPO PVT LTD
Location: Noida, Uttar Pradesh
Job Type: Full-time
Salary: ₹25,000 – ₹32,000 a month

Job Description

Responsibilities:

• Handle inbound/outbound customer calls regarding product/service inquiries and issues.
• Provide accurate information and assistance to customers.
• Resolve customer complaints and escalations in a professional manner.
• Maintain customer records and update information in the system.
• Identify and escalate priority issues to the appropriate team.
• Achieve individual and team targets for customer satisfaction and productivity.
• Follow company policies and procedures.
• Adhere to quality standards and call center metrics.

Qualifications:

• Excellent verbal and written communication skills in English.
• Strong customer service orientation.
• Ability to empathize with customers and provide appropriate solutions.
• Good problem-solving skills.
• Ability to work in a fast-paced and target-driven environment.
• Basic computer knowledge and typing skills.
• Flexibility to work in shifts, including weekends and holidays.

Skills:

• Fluent in English.
• Active listening.
• Attention to detail.

Job Type: Full-time

Pay: ₹25,000.00 – ₹32,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid time off
• Provident Fund

Schedule:

• Monday to Friday
• Night shift
• US shift

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person