Customer Service Executive : Non-Voice (Healthcare) – Sagility – Full Job Description

Company: Sagility
Location: Bengaluru, Karnataka
Job Type: Fresher
Salary: Fresher

Position Summary: Job involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim.

Roles and Responsibilities:

• Understand the basic professional standards and established procedures, policies before taking action and making decisions.
• Processing claims/developing projects/handling calls, as per the process guidelines.
• Adhering to the SLA, and understanding Quality & Auditing parameters.
• Maintaining TAT.
• Assumes responsibility for work activities and coordinating efforts.
• Meeting assigned productivity goals.
• Understands the Values and Characteristics of perfect service and uses the Perfect service filters at work.
• Adhering to the SLA.
• Adhere to attendance and punctuality norms.
• Acquiring knowledge & skills of related areas of the process.
• Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct.

Education & Experience:

• Graduates
• Fresher
• 0-12 Months experience

Desired Skills and Abilities:

• Process SLA.
• Awareness of ISO, ISMS.
• Telephone etiquettes.
• MS office.
• Typing skills & computer skills.
• Effective communication in English.
• Good analytical skills.

Criteria:

• Willing to work in Rotational shifts.
• 5 days work/ 2 weekly offs.
• Transport facility provided.

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