Customer Support Executive – KocharTech – Full Job Description

Company: KocharTech
Location: Gurugram, Haryana
Job Type: Full-time
Salary: Negotiable

Job Role: Customer Support Representative

As a Customer Support Representative, you will be responsible for managing all customer interactions across channels. Provide accurate and complete information to customers using the right tools and methods.

Job Description:

• Provide superior Customer Experience on Chat/Email/Call
• Provide accurate, valid and complete information by using the right methods/tools
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Collaborate with team members, customer service teams to ensure the superior customer experience
• Follow the company’s communication procedures, policies, and guidelines at all times
• Deliver excellent results measured by customer satisfaction, effectiveness, efficiency and quality

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