Customer Support Analyst (Freshers Welcome!) – Rexera – Full Job Description

Company: Rexera
Location: Bengaluru, Karnataka
Job Type: Permanent, Fresher, Full-time
Salary: ₹2,40,000 – ₹3,60,000 a year

About Rexera

Rexera is on a mission to revolutionize the $36.2 trillion residential real estate industry. By leveraging cutting-edge AI technology, we streamline real estate transactions and work with top Title & Escrow companies, Lenders, and Investors. Our AI-driven solutions enhance operational efficiency, reduce risks and costs, and improve customer experience. Founded in 2020, Rexera has secured over $6 million in seed funding from prominent investors, including Inventus Capital, SVQuad, and industry leaders like Dheeraj Pandey. Led by experienced professionals from BlackRock, Morgan Stanley, AQR, NetApp, and BlackBerry, we are headquartered in California with offices in India and Bulgaria. If you’re passionate about AI and real estate, join us in shaping the future of this industry. Connect with us on LinkedIn to learn more!

Role Overview

As a Customer Support Analyst, you will play a critical role in researching various real estate properties and collaborate directly with clients, counterparties, and internal Rexera teams like Customer Success, Sales, Engineering, and Product Management. This role requires strong attention to detail and the ability to manage operational tasks efficiently.

Key Responsibilities

• Research various real estate properties and collaborate directly with clients, counterparties, and internal Rexera teams like Customer Success, Sales, Engineering, and Product Management.
• Review and validate order forms, agreements, and sales contracts for accuracy and completeness.
• Ensure data integrity within CRM and workflow systems.
• Provide operational support throughout the order lifecycle.
• Gather and consolidate HOA data through online research and direct communication.
• Evaluate data accuracy and maintain organized records within the HOA database.
• Handle urgent property requests and meet monthly operational targets.
• Manage end-to-end operations effectively.

Essential Skills & Qualifications

• Strong communication skills in English (verbal and written).
• Proficiency in CRM and workflow management systems.
• Competence in Google Sheets, Excel, and Word.
• High attention to detail and accuracy.
• Strong problem-solving abilities and ability to work independently.
• Customer-centric mindset with a commitment to diversity, equality, and inclusion.

Preferred Skills

• Experience managing client relationships to ensure satisfaction and service excellence.
• Strong negotiation skills to achieve favorable outcomes.
• Ability to address client concerns with empathy and insight.

Education & Experience

• Bachelor’s degree (required).
• Preferred experience in real estate, finance, or title companies.
• Freshers with excellent communication skills are encouraged to apply.

Job Requirements

• Should not be actively pursuing education.
• No career gap exceeding 6 months.
• Must be comfortable working night shifts (06:30 PM – 03:30 AM or 09:00 PM – 06:00 AM).
• Wi-Fi-enabled laptop preferred.
• Employees must comply with company policies and regional labor laws.

Benefits

• Paid time off
• Paid sick leave
• Leave encashment
• Provident Fund
• Performance bonuses

Work Schedule

• Fixed night shifts (US shift)
• In-person role at the Bangalore office

If you’re ready to build a career in real estate technology and operations, apply today!

Job Types: Full-time, Permanent, Fresher

Pay: ₹240,000.00 – ₹360,000.00 per year

Benefits:

• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Night shift
• US shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you comfortable working from HSR Layout, Bangalore on Night shift
• What is your Gender?
• Do you have a laptop?

Language:

• English (Required)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

Expected Start Date: 01/04/2025