Customer Support Specialist – inDrive – Full Job Description
Company: inDrive
Location: Gurugram, Haryana
Job Type: Full-time
Salary: Morning shift
We’re looking for a Customer Support Specialist in Gurugram.
If you are people-oriented and ready to improve our customer service, we want your CV!
Responsibilities:
- Handle multiple conversations (chats/calls/emails) simultaneously with customers.
- Respond to customer inquiries in a timely and professional manner.
- Maintain a professional and courteous demeanour during interactions with customers, ensuring high quality service and customer satisfaction.
- Resolve customer issues effectively, escalating complex cases to higher level support when necessary.
- Document customer interactions and update customer records.
- Follow up on unresolved issues to ensure satisfactory resolution.
- Collaborate with team members and other departments to ensure consistent and high quality customer service.
- Exceed customers expectations in terms of customer service and accurate information.
Qualifications:
- Digital literacy
- Data entry and Writing skills
- Google products knowledge (Google Sheets, Google Docs)
- Product knowledge on E Hailing, Product and Services, Travel Couriers
- Competent verbal and written communication.
- Native language speaker depending on the supported country (Typing skills min. 100 words per minute).
- Experience in using Customer Service CRM (SalesForce/Zendesk/Zoho)
Conditions & Benefits:
- The work schedule for this position is 5/2 shift work/rotation (morning, daytime. night time).
- Training will be provided.
We offer you all the conditions for professional and personal growth with a rapidly growing tech company.
Your resume will be considered within 14 calendar days of receiving it. If your experience meets the requirements of our company, we will contact you. If you receive no feedback, it means that currently there are no suitable vacancies for you.
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