Technical Customer Support Representative – BhaiFi Networks Pvt. Limited – Full Job Description
Company: BhaiFi Networks Pvt. Limited
Location: Gurugram, Haryana
Job Type: Full-time
Salary: ₹20,000 – ₹30,000 a month
Job Title: Customer Support Representative
Location: Gurgaon
Job Type: Full-Time
Salary Range: 3 LPA – 4 LPA
Experience: 1 Year – 3 Year
About BhaiFi:
BhaiFi is a leader in delivering cutting-edge network solutions and cybersecurity services, ensuring seamless connectivity and protection for businesses. We are dedicated to providing exceptional customer experiences through our innovative products and skilled team members.
Role Overview:
We are looking for a Customer Support Representative to join our team in Gurgaon. The ideal candidate will excel in handling customer queries via calls and emails, have strong English communication skills, and possess technical troubleshooting abilities. A solid understanding of networking, cybersecurity, and CRM systems is essential.
Key Responsibilities:
- Respond to customer inquiries through calls and emails with clarity, professionalism, and efficiency.
- Troubleshoot technical issues related to networking equipment, including routers, switches, and firewalls.
- Assist customers with basic cybersecurity concerns and solutions.
- Utilize CRM systems to manage customer interactions, track issues, and ensure timely follow-ups.
- Escalate complex technical problems to the relevant internal teams and ensure resolution.
- Maintain detailed and accurate records of customer interactions and resolutions.
- Educate customers on BhaiFi’s products and services to enhance their understanding and experience.
- Stay updated on networking and cybersecurity trends to provide effective support.
Qualifications:
- Proficient in English with excellent verbal and written communication skills.
- Familiarity with CRM tools and systems for managing customer interactions.
- Strong knowledge of networking concepts (e.g., TCP/IP, VLANs, firewalls) and basic cybersecurity practices.
- Prior experience in a customer support or technical troubleshooting role is preferred.
- Ability to handle multiple queries effectively and prioritize tasks efficiently.
- Strong problem-solving skills and a customer-focused approach.
Why Join BhaiFi?
- Opportunity to work in a dynamic and fast-paced environment with cutting-edge technology.
- A supportive and collaborative team culture.
- Opportunities for professional development and career growth.
Job Type: Full-time
Pay: ₹20,000.00 – ₹30,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
Shift: Day shift
Work Location: In person