Team Lead – Customer Retention & Support Gurugram – indiagold – Full Job Description

Company: indiagold
Location: Gurugram, Haryana
Job Type: Full-time
Salary: Full-time

Job Information

• Date Opened: 09/03/2024
• Job Type: Full time
• Industry: Financial Services
• City: Gurugram
• State/Province: Haryana
• Country: India
• Zip/Postal Code: 122003

About Us

indiagold has built a product & technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations, technology, people or taking any valuation, storage or transit risks. Our use of deep-tech is changing how asset backed loans have been done traditionally. Some examples of our innovation are – lending against digital gold, 100% paperless/digital loan onboarding process, computer vision to test gold purity as opposed to manual testing, auto- scheduling of feet-on-street, customer self-onboarding, gold locker model to expand TAM & launch zero-touch gold loans, zero network business app & many more. We are rapidly growing team passionate about solving massive challenges around financial well-being. We are a rapidly growing organisation with empowered opportunities across Sales, Business Development, Partnerships, Sales Operations, Credit, Pricing, Customer Service, Business Product, Design, Product, Engineering, People & Finance across several cities. We value the right aptitude & attitude than past experience in a related role, so feel free to reach out if you believe we can be good for each other.

Job Description

Lead, mentor, and supervise a team of customer service executives, ensuring they provide high-quality service and performance targets. Collaborate with cross-functional teams, including product and sales. Handle customer issues, escalations, and complaints ensuring prompt resolution and maintaining a high level of customer satisfaction. Monitor and evaluate customer service metrics, such as response time, resolution time, and customer satisfaction scores and implement strategies to improve performance.

Requirements

• Bachelor’s degree in business, marketing or related field (or equivalent experience).
• Minimum 8 years of experience in customer service, customer experience, or related roles, preferably in the Fintech, banking, or technology industry.
• Strong analytical skills with the ability to interpret data, draw insights and make data-led decisions.
• Passion for delivering outstanding customer experiences and a commitment to continuous improvement.

Benefits

• Best place to work
• Competitive salary
• Solid Sales Incentive
• Full Medical Insurance
• On-roll Employee – not on agency payroll
• On-time Salary and Incentive
• Job Stability – 0 Employees Laid Off due to Covid
• Different Businesses – Locker, Loan, Digital Gold
• Tremendous Growth Opportunity

Apply Now