Customer Service Agent – Acelerar Technologies – Full Job Description
Company: Acelerar Technologies
Location: India
Job Type: Permanent, Full-time
Salary: ₹15,000 – ₹20,000 a month
Acelerar is one of the leading BPO companies in India and a global brand offering reliable and result-driven BPO solutions for overseas clients. With years of establishment in global market, Acelerar represents an all-embracing definition of a BPO Company having vast pool of talent resource, industry-recognized expertise, organizational efficiency and a large number of satisfied global clients, thereby ensuring a comprehensive outsourcing solution to every business entity of whatsoever size. We deliver value and revenue-oriented results cost-effectively.
What are we looking for? We strive to be the best in what we do and we have our own ways of doing things, a simple but smart business model, a strong sense of business ethics and some very smart people…and we need more smart folks to support our growth. We are seeking a skilled and experienced Customer Service Associate to manage customer inquiries and concerns through phone and email interactions. The ideal candidate must have excellent English communication skills (both verbal and written) and prior experience (minimum 12 months) in handling UK-based customer service processes. This role requires empathetic, solution-oriented individuals who thrive in a dynamic environment and consistently maintain a high level of professionalism.
What will you do?
- Work a 5-day schedule aligned with UK/US Shift.
- Promptly respond to and resolve customer queries via calls and emails.
- Maintain a professional and empathetic approach while addressing customer concerns and complaints.
- Investigate, identify, and troubleshoot customer issues efficiently.
- Escalate complex problems to relevant teams, ensuring timely and effective follow-up.
- Achieve defined quality and productivity metrics, such as first-contact resolution and response time.
- Accurately document customer interactions, queries, and resolutions in the company’s CRM system.
- Generate periodic reports on customer queries and resolutions to identify areas for process improvement.
- Collaborate with internal teams to resolve customer issues and enhance service efficiency.
- Exhibit excellent communication skills in all interactions with clients and colleagues.
What should be your profile & skills?
- Minimum of 1 year of experience as a Customer Service Associate in a US/UK-based customer service process.
- Excellent English communication skills, both verbal and written.
- Strong interpersonal and customer service skills, with the ability to build rapport with customers.
- Proactive problem-solving abilities and a solution-oriented mindset.
- Patience, empathy, and the ability to handle challenging customer interactions calmly and effectively.
- Quick adaptability to new tools, systems, and processes.
- Proficiency in Microsoft Excel, Google Sheets, and similar productivity tools.
- Comfortable working in a dynamic and fast-paced environment.
- Ability to work during US/UK time zone hours.
- Flexibility to adjust working hours during peak periods or as needed.
And there’s more… We will give you responsibility from day one. We enjoy sensible and flexible working hours, a decent salary and a happy, relaxed working environment. It’s a great opportunity to be part of not just a fast-growing organisation in an exciting market, but an organisation that is amongst the best in the sector
Job Types: Full-time, Permanent
Pay: ₹15,000.00 – ₹20,000.00 per month
Benefits: Provident Fund
Work from home
Schedule:
- Evening shift
- Monday to Friday
- Night shift
- UK shift
- US shift
Supplemental Pay: Overtime pay
Application Question(s):
- Please share your Current CTC, Expectation and Notice Period?
Education: Bachelor’s (Required)
Experience: International voice process: 1 year (Required)
Language: English (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: Remote
Speak with the employer +91 9166477844