TELUS Digital! Hiring For Transaction Processing Executive – job post – TELUS Digital – – Full Job Description
Company: TELUS Digital –
Location: Noida, Uttar Pradesh
Job Type: Full-time
Salary: Up to ₹3,45,000 a year
Role & responsibilities
- Performing inbound calls from wire transfer customers and agents.
- Take 50-150 calls per day and process transactions totaling tens of thousands of dollars everyday.
- Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
- This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
- Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
- Processing customers orders and ensuring its accuracy and completion.
- Participating in continuous training sessions and sharing best practices.
- Show good oral and written skills for call escalation via call sheet completion or call escalation.
Preferred candidate profile
- Educational Qualification: Any Graduate
- Work Experience : Minimum 6 months of experience in customer service voice process (International BPO Only)
- Excellent communication in English.
- Should be comfortable in night shifts and rotational week offs.
- Ability to model the incorporate value of respect, courage, passion, teamwork and integrity.
Perks and benefits
- Salary Range- Upto 3.45 LPA.
- Medicare Facility(free online consultation with Doc)
- Working Model : 24*7 (work from Office)
- Location : Noida Sector 135
- Free pick up and drop facility will be provided within 35 Kms range.