Customer Care Executive for Gurgaon – job post – Glowfin – Full Job Description

Company: Glowfin
Location: Gurugram, Haryana
Job Type: Full-time
Salary: ₹25,000 – ₹45,000 a month

Job Description

JD

• Manage incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills required

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Graduate

Job Type: Full-time

Pay: ₹25,000.00 – ₹45,000.00 per month

Schedule: Day shift

Supplemental Pay: Performance bonus

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Speak with the employer +91 9560180779