Customer Support Associate – job post – Ginger Webs Pvt. Ltd – Full Job Description

Company: Ginger Webs Pvt. Ltd
Location: Noida, Uttar Pradesh
Job Type: Permanent, Full-time
Salary: ₹20,000 – ₹30,000 a month

Job Title: Customer Delight Executive

Company: Ginger Webs – Think Exam

Company Overview: Think Exam is a leading global Assessment Solution company that provides innovative online examination and assessment solutions to educational institutions, corporations, and government organisations. Our cutting-edge technology and user-friendly platform enable seamless online testing and evaluation, making us a preferred choice for clients around the world.

Responsibilities:

• Create a world class customer experience, and we intend to build our customer delight operations as a centre of excellence and a source of competitive advantage.
• Answer calls professionally to provide information about products, services, receive orders, cancel orders, and obtain details of complaints.
• Keep records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Follow up to ensure that appropriate actions were taken on customers requests.
• Research and review policies regularly and communicate effective solutions to a fun and fast-paced environment.
• Make regular calls to existing customers or potential customers to provide education, support, troubleshooting and sales information, related to products or services we offer.

Requirements:

An ideal candidate for this role is someone who has:

• Graduate/ Post Graduate degree in any discipline.
• 1-3 years of experience in Customer Service or Seller Support function.
• Excellent communication skills in Hindi and English is a must
• Ability to communicate correctly and clearly with all customers base
• Excellent customer issue documentation skills
• Good listening ability to understand customer issues very clearly and provide resolution.
• Ability to function independently as well as in a team.
• Familiarity with Microsoft excel, Microsoft Word, Internet Explorer and Android App
• Ability to work with our customers that are business owners and very particular about their day to day operations
• Demonstrated conflict resolution, negotiation, and de-escalation skills
• Demonstrated ownership to resolve challenging customer issues, escalating when necessary
• Ability to empathize with and prioritize customer needs.

Location: Noida, 58 sector

Job Types: Full-time, Permanent

Pay: ₹20,000.00 – ₹30,000.00 per month

Schedule: Day shift, Monday to Friday

Education: Bachelor’s (Preferred)

Work Location: In person