Customer Service Coordinator – job post – Locus Fire & Security India Private Limited – Full Job Description

Company: Locus Fire & Security India Private Limited
Location: Gurugram, Haryana
Job Type: Fresher, Full-time
Salary: ₹10,950.33 – ₹25,594.82 a month

Job Title: Customer Service Coordinator

Company: Locus Fire & Security India Pvt Ltd

Location: Gurugram

Department: Customer Service

Reports To: Customer Service Manager / Operations Manager

Job Summary: Locus Fire & Security India Pvt Ltd is seeking a proactive and detail-oriented Customer Service Coordinator to ensure exceptional service delivery to our clients. The ideal candidate will act as a liaison between customers, field technicians, and internal teams to coordinate service requests, resolve inquiries, and maintain high customer satisfaction.

Key Responsibilities:

• Customer Support & Communication:
  Serve as the primary point of contact for customer inquiries via phone, email, and chat.
• Address customer concerns promptly and professionally, ensuring timely resolution.
• Provide accurate information about services, scheduling, and billing.
• Service Coordination:
  Schedule and dispatch field technicians for installations, maintenance, and emergency services.
• Track service requests, follow up on pending jobs, and update customers on status.
• Maintain clear communication between customers and service teams.
• Documentation & Reporting:
  Update customer records, service logs, and work orders in the company’s CRM/system.
• Generate reports on service requests, response times, and customer feedback.
• Assist in preparing service contracts and maintenance agreements.
• Complaint Resolution & Escalation:
  Identify and escalate critical issues to the relevant departments (technical team, management).
• Ensure customer complaints are resolved efficiently to maintain satisfaction.
• Process Improvement:
  Suggest improvements to enhance service efficiency and customer experience.
• Follow company policies and industry compliance standards (fire & security regulations).

Qualifications & Skills:

• Education:
  Bachelor’s degree in Business Administration, Communications, or related field.
• Experience:
  2+ years in customer service, preferably in fire & security, facilities management, or a technical service industry.
• Skills:
  Excellent verbal/written communication in English & [local language].
• Proficiency in CRM software, MS Office, and scheduling tools.
• Strong problem-solving and multitasking abilities.
• Knowledge of fire safety/security systems (preferred but not mandatory).

Key Competencies:

• Customer-focused attitude with patience and empathy.
• Ability to work under pressure and meet deadlines.
• Team player with strong organizational skills.

Work Conditions:

• Full-time role (may require occasional overtime/on-call support).
• Office-based with standard working hours.

How to Apply:

Interested candidates may submit their resume to [email protected]

Locus Fire & Security India Pvt Ltd is an equal-opportunity employer.

Job Types: Full-time, Fresher

Pay: ₹10,950.33 – ₹25,594.82 per month

Benefits: Flexible schedule, Provident Fund

Schedule: Day shift

Work Location: In person