Customer Care Executive – job post – GiTelenet Private Limited – Full Job Description
Company: GiTelenet Private Limited
Location: Noida, Uttar Pradesh
Job Type: Permanent, Full-time
Salary: ₹18,000 – ₹20,000 a month
Job Title: Customer Care Executive
Industry: Telecom
As a Customer Care Executive in the telecom industry, your primary responsibility will be to ensure customer satisfaction by addressing inquiries, resolving concerns, and providing exceptional service. You will be the front-line representative of the company, interacting with customers via phone, email, or chat. This role requires Good communication skills, a customer-centric approach, and the ability to handle various customer-related tasks.
Key Responsibilities:
- Answering customer inquiries and resolving issues in a professional and timely manner.
- Providing information about telecom products and services.
- Handling customer complaints and escalations with a positive and solution-oriented approach.
- Identify and escalate priority issues to the appropriate channels.
- Work closely with technical support teams to resolve technical problems.
Job Type: Full-time, Permanent
Pay: ₹18,000.00 – ₹20,000.00 per month
Location:
- Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Application Questions:
- What is your current salary?
- What is your salary expectation?
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Location: Noida, Uttar Pradesh (Preferred)