Customer Care Executive – job post – Elliott Placement Solution – Full Job Description

Company: Elliott Placement Solution
Location: Vaishali Nagar, Jaipur, Rajasthan
Job Type: Permanent, Fresher, Full-time
Salary: ₹20,000 – ₹28,000 a month

Position Title: Customer Care Executive

Location: Vaishali Nagar

Reports To: Customer Care Executive

Job Overview: A Customer Care Executive (CCE) is responsible for handling customer queries, resolving complaints, and ensuring a positive customer experience. The role involves direct interaction with customers, addressing their needs, and providing timely solutions. The CCE plays a critical part in maintaining customer satisfaction and fostering loyalty.

Key Responsibilities:

• Customer Support: Answer customer inquiries through phone, email, or chat. Assist customers with product-related questions and provide detailed information regarding features, benefits, and usage.
• Issue Resolution: Effectively manage and resolve customer complaints, ensuring a high level of satisfaction. Handle product or service issues, process returns, exchanges, or refunds, as necessary.
• Customer Relationship Management: Maintain a positive relationship with customers by offering high-quality service. Handle customer feedback, queries, and suggestions, and escalate complex issues as needed.
• Order Assistance: Assist customers with placing orders, tracking shipments, and making changes to orders as needed. Ensure that order delivery and follow-up inquiries are handled efficiently.
• Documentation: Record customer interactions and transaction details in the system accurately. Maintain customer service records, including queries, complaints, and feedback.
• Promote Products and Services: Inform customers about additional products, services, or promotions. Upsell or cross-sell relevant products or services to customers when appropriate.
• Quality Assurance: Adhere to company policies and procedures while delivering customer service. Follow established protocols to handle escalations and ensure consistent service delivery.
• Team Collaboration: Work with other departments, including sales, technical support, and billing, to resolve customer issues. Participate in team meetings to share feedback, resolve challenges, and improve service quality.
• Customer Retention: Ensure customers’ needs are met, leading to long-term satisfaction and retention. Identify opportunities to enhance customer experience and improve service delivery.
• Performance Monitoring: Meet key performance indicators (KPIs), such as response time, resolution time, and customer satisfaction scores. Maintain a professional and courteous manner at all times, adhering to quality standards.

Skills & Qualifications:

• Communication: Excellent verbal and written communication skills.
• Customer-Focused: Strong empathy and understanding of customer needs and concerns.
• Problem-Solving: Ability to think critically and resolve issues in a timely manner.
• Multitasking: Capable of handling multiple customer inquiries simultaneously.
• Attention to Detail: Accuracy in entering data, processing requests, and maintaining records.
• Tech-Savvy: Proficient with customer service software, CRM tools, and MS Office applications.
• Team Player: Ability to work collaboratively with colleagues across departments.
• Time Management: Efficiently manage time to meet customer expectations and organizational goals.
• Adaptability: Flexibility to handle various shifts and adjust to changing customer service needs.

Education & Experience:

• Education: Minimum of high school diploma or equivalent; a bachelor’s degree is a plus.
• Experience: Prior experience in customer service, retail, or call center environments is advantageous but not mandatory.

Work Environment:

• Ability to work in a fast-paced and customer-centric environment.
• Flexibility to work in shifts, including evenings, weekends, and holidays if required.

For more details, please contact:
Kirti Chhablani
Phone: 7357659925

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 – ₹28,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Supplemental Pay:

• Performance bonus

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person