Customer Support Executive – job post – Shades of Spring – Full Job Description

Company: Shades of Spring
Location: Koramangala, Bengaluru, Karnataka
Job Type: Permanent, Full-time
Salary: ₹20,000 – ₹25,000 a month

Job Title: Customer Support Executive

Location: Bangalore

Experience: Minimum 1 year in customer support or related roles

Employment Type: Full-time

About Shades of Spring

Shades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in offering exceptional customer experiences and high-quality floral products.

Job Summary

We are looking for a female proactive and customer-focused Customer Support Executive to oversee our customer support team. The ideal candidate will be responsible for managing daily operations, ensuring customer satisfaction, and driving process improvements. They should have experience handling customer queries, managing escalations, and leading a team to achieve key performance metrics.

Key Responsibilities

• Team Management: Lead, mentor, and manage the customer support team to ensure high performance and efficiency.
• Customer Interaction: Address customer queries via phone, email, chat, and social media, ensuring timely and satisfactory resolutions.
• Escalation Handling: Manage and resolve escalated customer complaints professionally and efficiently.
• Process Improvement: Identify areas for improvement in customer service operations and implement best practices.
• Performance Monitoring: Track and analyze key customer service metrics, ensuring SLAs and KPIs are met.
• Collaboration: Work closely with other departments (Operations, Sales, Marketing) to enhance customer experience.
• Feedback & Reporting: Gather customer feedback, generate reports, and provide insights for decision-making.

Key Skills & Qualifications

• Minimum 1 year of experience in customer support or a related field.
• Prior experience in team leadership or supervisory roles is preferred.
• Strong verbal and written communication skills.
• Ability to handle high-pressure situations and customer escalations.
• Strong problem-solving and decision-making skills.
• Passion for customer satisfaction and process excellence.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 – ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Schedule: Day shift

Education: Diploma (Preferred)

Experience:
total work: 1 year (Required)
Customer service: 1 year (Required)

Work Location: In person

Speak with the employer +91 8340586517

Application Deadline: 20/04/2025

Expected Start Date: 22/04/2025