Customer Care Executive – job post – Golden Grande – Full Job Description

Company: Golden Grande
Location: Noida, Uttar Pradesh
Job Type: Full-time
Salary: Negotiable

Job Title: Customer Care Executive

Location: Noida Sector 63

Working Days: 6 (Alt. Saturday Off)

Working Timing: 9AM to 6PM

Key Responsibilities:

• Customer Inquiry Handling:
  • Respond promptly to customer inquiries received via phone, email, or chat in a professional and courteous manner.
  • Resolve customer queries related to products, services, or account information efficiently.
  • Provide troubleshooting assistance when required and guide customers through necessary steps to resolve their issues.
• Feedback Management:
  • Collect valuable feedback from customers regarding their experiences with our products and services.
  • Accurately document feedback, concerns, or suggestions and escalate them to relevant departments for further action.
  • Ensure timely follow-up with customers to confirm their issues were addressed and provide updates.
• Problem Resolution:
  • Deliver quick and effective solutions to customer problems, aiming for a first contact resolution whenever possible.
  • Investigate customer issues in-depth, collaborate with internal teams to resolve complex problems, and ensure that customers’ needs are fully met.
  • Strive to exceed customer expectations by providing exceptional service and personalized solutions.
• Product/Service Knowledge:
  • Continuously enhance product and service knowledge to provide customers with accurate and up-to-date information.
  • Participate in training sessions on new features, products, or services to effectively address customer inquiries.
  • Utilize your knowledge to guide customers in making informed decisions regarding products and services.
• Escalation Management:
  • Manage complex or unresolved customer issues by escalating them to the appropriate supervisor or higher-level support staff.
  • Ensure that escalated issues are handled with urgency and professionalism and follow up to guarantee customer satisfaction.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 – ₹20,000.00 per month

Schedule: Day shift

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Location:

• Noida, Uttar Pradesh (Preferred)

Work Location: In person

Speak with the employer +91 7037900465