Customer Service Representative – job post – Avnet Technology Solutions (India) Pvt. Ltd – Full Job Description

Company: Avnet Technology Solutions (India) Pvt. Ltd
Location: Bengaluru, Karnataka
Job Type: Contractual / Temporary, Full-time
Salary: ₹4,00,000 – ₹8,00,000 a year

Position: Customer Service Representative – Payroll (1-year Contract)

Contractor: Teamlease (Potential for permanent conversion based on performance)

Experience: 3-7 Years of Relevant Industry Experience

Location: Bangalore

Job Summary: Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities:

• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required.
• Other duties as assigned.

Job Level Specifications:

• Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.
• Completes complex assignments requiring significant judgment, initiative and problem-solving skills.
• Work is performed under minimal guidance and assigned in the form of desired expectations.
• Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
• Collaboration with internal or external contacts.
• May participate on teams for special assignments.
• Responds to requests from senior management, internal and/or external contacts.
• Actions may have a significant impact on the department as well as others.
• Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time.

Work Experience: Typically requires a minimum of three years of related experience.

Education and Certification(s): High School Diploma or equivalent degree

Distinguishing Characteristics:

• Must have computer, email, phone, communication and problem-solving skills.
• Must be able to multi-task and work in a fast-paced environment.
• May require fluency in more than one language.

Job Types: Full-time, Contractual / Temporary
Contract length: 12 months
Pay: ₹400,000.00 – ₹800,000.00 per year
Schedule: Day shift, Morning shift
Education: Diploma (Preferred)
Experience: relevant: 3 years (Preferred)
Work Location: In person