Customer Care Executive – job post – Optiontown Software Pvt Ltd – Full Job Description

Company: Optiontown Software Pvt Ltd
Location: Delhi, Delhi
Job Type: Permanent, Fresher, Full-time
Salary: ₹15,000 – ₹30,000 a month

Job Summary: We are looking for a dynamic and results-driven Customer Support Executive to join our team. The successful candidate will be responsible for reaching out to potential customers, promoting and selling our products/services, and ensuring customer satisfaction. This role is focused on building relationships, understanding customer needs, and driving sales through effective communication.

Key Responsibilities:

• Outbound Calls: Make outbound calls to potential and existing customers to promote, explain, and sell products/services.
• Lead Generation: Identify and qualify sales leads, based on customer profiles and potential needs.
• Product Promotion: Provide detailed product information to customers, answer their questions, and highlight the features, benefits, and pricing to encourage purchases.
• Sales Conversion: Drive sales by converting leads into successful product sales, meeting or exceeding daily/monthly sales targets.
• Customer Relationship Management: Build and maintain positive relationships with customers, ensuring satisfaction and addressing any concerns promptly.
• Follow-ups: Follow up with customers who have shown interest, ensuring they are satisfied with their purchases and assisting with any post-sales inquiries.
• Database Management: Maintain accurate and up-to-date records of all customer interactions, leads, and sales activities in the CRM system.
• Feedback Collection: Gather feedback from customers on products and services, and pass valuable insights to the sales or marketing teams for improvements.
• Product Knowledge: Continuously improve product knowledge to effectively address customer queries and stay informed about new product launches or features.
• Team Collaboration: Collaborate with the sales team to share best practices and strategies to achieve overall sales targets and improve performance.

Qualifications & Skills:

• Education: High school diploma or equivalent; a degree in marketing, business, or a related field is a plus.
• Experience: Prior experience in telecalling or telesales is preferred, but not mandatory.
• Communication Skills: Excellent verbal communication skills with a persuasive, clear, and confident speaking style.
• Sales Orientation: Strong sales acumen with a passion for meeting targets and converting leads into customers.
• Customer-Centric: Ability to listen to customer needs, provide tailored solutions, and create a positive experience for the customer.
• Resilience: Ability to handle rejection and maintain enthusiasm and motivation throughout the day.
• Teamwork: Ability to work well in a team environment and share information to improve team performance.
• Time Management: Effective time management and multitasking abilities to handle a high volume of calls and meet sales goals.
• Technical Proficiency: Basic knowledge of CRM software and Microsoft Office/Google Workspace.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 – ₹30,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time

Schedule: Day shift

Supplemental Pay: Performance bonus

Education: Higher Secondary(12th Pass) (Required)

Language: English (Required)

Work Location: In person