Customer Care Executive – job post – Boost Tech – Full Job Description

Company: Boost Tech
Location: Delhi, Delhi
Job Type: Full-time
Salary: Up to ₹25,000 a month

Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.

Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.

Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.

Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.

Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.

Customer Records: Maintaining accurate customer information in the company’s Customer Relationship Management (CRM) system.

Reporting: Completing call logs and generating relevant reports for management.

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Schedule: Day shift

Application Question(s):

• Do you have an experience in customer support?
• What is your expected CTC?

Work Location: In person