Customer Care Executive (Chat Support) – Talent Acquaintance | Ahmedabad & Jaipur | 0-5 Years Exp – Full Job Description

Job Title: Customer Care Executive (Chat Support)
Company Name: Talent Acquaintance
Location: Ahmedabad, Gujarat | Jaipur, Rajasthan
Experience Required: 0-5 Years
Job Type: Full-Time, Permanent
Work Mode: On-site
Salary: ₹3,00,000 – ₹4,75,000 P.A. (Ahmedabad) | ₹3,12,000 – ₹4,56,000 P.A. (Jaipur)
Shift / Work Hours: Rotational shifts (24/7, including nights and weekends)
Joining Timeframe / Urgency: Immediate joiners preferred

Job Summary

Join Talent Acquaintance, a leading multinational BPO, as a Customer Care Executive (Chat Support) in Ahmedabad or Jaipur. Deliver exceptional customer service through non-voice channels like live chat and email, ensuring prompt and professional query resolution. This role offers a dynamic, fast-paced environment with competitive pay, comprehensive benefits, and clear pathways for career growth in the BPO industry. Ideal for candidates with strong English communication skills and a passion for customer success, whether you’re a fresher or an experienced professional.

Key Responsibilities

• Provide real-time support to international customers via live chat and email, addressing inquiries with accuracy and professionalism.

• Resolve customer issues and complaints efficiently to ensure high customer satisfaction.

• Build and maintain strong customer relationships through empathetic and effective communication.

• Collaborate with team members to deliver seamless service in a non-voice process.

• Adhere to company policies and procedures to maintain service quality standards.

Required Qualifications

• Mandatory Skills:

  • Excellent written and verbal communication skills in English.

  • Basic computer knowledge and typing proficiency.

  • Ability to handle customer interactions with patience and empathy.

• Availability: Willingness to work in rotational shifts, including night shifts and weekends.

• Tools/Platforms: Familiarity with live chat platforms, email support systems, and basic CRM tools.

Educational Requirements

• Degree: 12th pass, Any Graduate, or 10+3 Years Diploma.

• Certifications: Not required.

Preferred Qualifications

• Experience in customer service, BPO, or chat support roles.

• Familiarity with CRM software or customer support tools.

• Strong problem-solving skills and adaptability in a fast-paced environment.

Benefits & Perks

• Competitive Salary: ₹26,000 – ₹40,000 per month with performance-based incentives.

• Work-Life Balance: 5-day workweek with rotational days off.

• Health and Wellness: Health insurance, Medi-claim Insurance, and Personal Accident Insurance.

• Financial Benefits: Provident Fund, Gratuity, overtime, and night shift allowances.

• Convenience: Free cab facility for night shifts, subsidized meals.

• Relocation Support: 14 days hotel accommodation for outstation candidates (Jaipur).

• Career Growth: Opportunities for professional development and advancement.

• Additional Perks: Maternity/Paternity leave benefits.

About the Company

Talent Acquaintance is a leading multinational BPO delivering world-class customer support services to global clients. With a focus on employee growth and customer satisfaction, we provide a supportive and dynamic work environment that fosters career development and personal success.

How to Apply

Ready to kickstart your career in a global BPO? Contact HR Diganta at 8238738800 for more details or to apply directly. Immediate joiners are highly preferred.