Apps Solutions Consultant, gTech Ads Customer Support – Google – Full Job Description

Company: Google
Location: Gurugram, Haryana
Job Type: Full-time
Salary: Full-time

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in a project/program management, consulting, or client facing role.

Preferred qualifications:

• Experience using Google Ads or other online advertising solutions and the media landscape.
• Experience in account/campaign management roles, technical troubleshooting or customer support, supported by communication and stakeholder management skills.
• Experience in problem-solving to develop dynamic perspectives on customer-focused solutions.
• Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
• Ability to work well in a cross-functional environment and to own experience and solutions with a customer first and empathetic mindset.

About the job

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out ourvideo.

Responsibilities

• Deliver outstanding customer experience throughout the customer journey, troubleshooting and resolving issues with Google’s advertisers and Sales teams, agencies and partners.
• Apply product expertise solving complex technical customer issues and escalations and carrying out projects.
• Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption.
• Partner with our Sales and other cross-functional partner teams to own and improve the journey of all clients across, resolve complex issues and understand customer issues.
• Share insights and provide expertise to our partner teams to support product and process improvements, drive team culture and success among a globally dispersed team, mentor and lead across the team.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoGoogle’s EEO Policy andEEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing ourAccommodations for Applicants form.

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