Associate Customer Support – job post – Instantpay India Ltd – Full Job Description
Company: Instantpay India Ltd
Location: Tughlaqabad, Delhi, Delhi
Job Type: Full-time
Salary: From ₹2,74,000 a year
Responsibilities:
- Manage large volume of incoming calls, emails and chats
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Monitoring real-time transactional queues as well as investigating and analysing reported fraud. Also requires close collaboration with other members of the Operations team, specifically in assisting Financial Operations with reporting and reconciliation efforts.
Skills and Qualification:
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to display empathy and patience.
- Problem-solving skills and the ability to think quickly and rationally in challenging situations.
- Proficiency in using CRM systems or similar software.
- Adaptability and flexibility in a fast-paced environment.
- Previous customer service experience is preferred but not mandatory.
- High school diploma or equivalent; additional qualifications will be a plus.
Job Type: Full-time
Pay: From ₹274,000.00 per year
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Fixed shift
- Rotational shift
Supplemental Pay:
- Overtime pay
Application Question(s):
- Are you comfortable with working in rotational shift?
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Required)
Work Location: In person