Associate – Customer Support – job post – Updapt CSR Private Limited – Full Job Description
Company: Updapt CSR Private Limited
Location: Mangalore, Karnataka
Job Type: Full-time
Salary: ₹3,00,000 – ₹3,50,000 a year
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About Updapt: Updapt is an ESG Tech Company providing comprehensive SaaS-based ESG (Environmental, Social, and Governance) solutions to address the end-to-end sustainability needs of companies across the globe. With a Cloud-based easy-to-use platform hosting a variety of ESG data of 750+ ESG factors, the technology platform can support a wide spectrum of ESG analysis, monitoring, and reporting. Our sustainability platform can digitize a firm’s entire ESG life cycle right from data recording to monitoring, including Dashboards and Sustainability Reporting as per various Global Standards such as GRI, CDP, UN SDG, and BRSR.
Why Work with Us:
- Shape up your career in the space of ESG & Sustainability, which is in high demand in India and globally.
- Experience and understand the various aspects of SaaS B2B Platform and ESG / Sustainability
- Part of the Accenture Sustainability Value Accelerator Program
- Agile work environment promoting Creativity with Friendly Policies, Supportive Leaders!
Job Description:
We are looking for a driven and skilled Associate Customer Support professional to join our team. The ideal candidate will be responsible for covering a business area, developing a deep understanding of the ESG solution, and working with clients and stakeholders to develop and implement data-driven solutions that add value to the business and support client queries. The role typically involves managing client queries, ensuring a superior customer experience, and making sure that service support is provided on time and delivered effectively.
Responsibilities:
- Responsible for providing timely customer support by managing client queries and conducting periodic engagement to gather feedback on deployment and user experience, thereby contributing to client retention.
- Guiding team members, helping them improve their skills through training, and motivating them to work toward common goals.
- Being accountable for all divergence regarding the expected quality, and proposing measures for service and resource optimization.
- Prepare and deliver regular reports on key performance indicators (KPIs), service-level agreements (SLAs), and overall performance.
- Responsible for adhering to the onboarding support process and frequent status updates to clients/stakeholders with clarity in communication.
- Collaborate effectively with clients, product teams, technical teams, and internal stakeholders to provide comprehensive support.
- Contribute to product enhancements, issue resolution, and process improvements based on client feedback and internal assessments.
- Support the Delivery team and Account Management team in managing queries from clients wherever applicable after onboarding support completion.
Requirements:
- Experience in Client/Stakeholder Management and Project Management.
- Skilled in ESG & Sustainability Content Knowledge – Supply Chain/Value Chain Management and Enterprise Risk Management.
- Capability to work independently as well as collaboratively within a team.
- Exceptional problem-solving and analytical abilities.
- Demonstrate strong communication and interpersonal skills.
- Effective decision-making skills.
- Strong negotiating and influencing capabilities.
Job Type: Full-time
Pay: ₹300,000.00 – ₹350,000.00 per year
Benefits:
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Schedule: Monday to Friday
Application Question(s):
- How many years of experience do you have in Customer support?
- What is your current CTC?
- What is your expected CTC?
- How many years of experience do you have in client-facing/ client handling?
- Do you have ticketing Experience?
- Have you worked with any specific tools for customer support? What are those tools?
Work Location: In person
Application Deadline: 15/03/2025
Expected Start Date: 22/03/2025
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