Client Intake Specialist – US Healthcare – job post – ASI-Apex Sourcing – Full Job Description
Company: ASI-Apex Sourcing
Location: Delhi, Delhi
Job Type: Permanent, Full-time
Salary: Permanent
Client Intake Specialist – US Healthcare
Location: Mohan Cooperative, New Delhi
Opening: 5
Required Experience: 3 – 6 years
Role: Customer Success – Other
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education: UG: Any Graduate
Key Skills:
- Customer Service
- US voice process
- US Healthcare
- Communication Skills
- Coordination
- client intake
Job description:
As a Client Intake Specialist, you are the welcoming face and the first voice potential members will encounter. You play a crucial role in shaping their initial experience with us, helping set a compassionate, supportive tone from the very beginning. Your focus will be on ensuring a smooth, warm intake process that reflects our commitment to exceptional care
Responsibilities:
- Serve as the first point of contact for potential members, providing a positive and professional introduction to the organization.
- Conduct client intake processes, gathering essential information and guiding clients with patience and empathy.
- Communicate effectively with clients, Service Coordinators, and insurance companies to facilitate a seamless intake process.
- Collaborate with Service Coordinators to ensure members receive the support they need in a timely manner.
- Handle inquiries and resolve issues with an emphasis on delivering excellent customer service.
- Document and maintain accurate records of each clients intake process, following company guidelines.
- Distinctly soft US accent
Requirement:
- Prior experience in customer service, intake coordination, or a related field.
- Strong communication and interpersonal skills, with the ability to build trust and rapport quickly.
- Exceptional organizational skills and attention to detail.
- Ability to work independently and handle confidential information with care.
- Familiarity with healthcare services, insurance processes, and/or homecare is a plus.
Requirement:
No cab
Candidates should be open to working in night shift
Apply Now