CSE (Customer Support Executive) – job post – Nat Habit – Full Job Description
Company: Nat Habit
Location: Gurugram, Haryana
Job Type: Permanent, Full-time
Salary: ₹20,000 – ₹25,000 a month
Join NatHabit as a Customer Success Executive!
About the Role:
As a Customer Success Executive, you’ll ensure driver satisfaction by building strong relationships, addressing concerns proactively, and collaborating with teams to enhance service delivery and product insights.
Responsibilities:
- Handling Chats, Emails, and outbound calls.
- Monitor and support drivers, providing real-time solutions and assistance
- Collaborate with internal teams to resolve complex issues and improve service delivery
- Maintain accurate records of driver interactions and follow-up actions
Requirements:
- Up to 1 year in customer success, account management, or a similar role
- Strong written communication and problem-solving skills
- Proficiency in using chat platforms and CRM systems
- Bachelor’s degree preferred
- Fresher with good communication and understanding will also work
Job Types: Full-time, Permanent
Pay: ₹20,000.00 – ₹25,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule: Morning shift
Application Question(s):
- What is your current CTC ? (in Lakhs)
- What is your expected CTC ? (in Lakhs)
- What is your Notice Period?
- Budget for this role is upto 3 LPA. Are you Ok with this?
Education: Bachelor’s (Preferred)
Experience: Customer service: 1 year (Required)
Language: English (Preferred)
Work Location: In person
