Customer Care Executive (CCE) – job post – 10x Growth Accelerator – Full Job Description
Company: 10x Growth Accelerator
Location: Noida, Uttar Pradesh
Job Type: Full-time
Salary: Negotiable
Job Title: Customer Support Executive (Blended Process – Chat 80% and Call 20%)
IMPORTANT Note to Candidates: Answering the interview call is essential. If you can’t commit, please don’t apply. You will receive a brief interview call within 3-5 days, so please stay alert. If selected, you must attend a WALK-IN interview in Noida Sector 62. Apply only if you’re nearby and can attend.
Requirements: Proficient or Excellent English & Confidence Required
Work Mode: Work From Office
The budget is non-negotiable. Apply only if it aligns with your expectations.
MAXIMUM BUDGET (Non-Negotiable): ₹18,000 CTC to ₹23,000 CTC
Position Type: Full-Time
Roles and Responsibilities:
- Manage customer inquiries and issues through both chat (80%) and voice support (20%).
- Provide outstanding customer service to ensure customer satisfaction and effectively resolve concerns.
- Maintain a professional and courteous communication style in both English and Hindi.
- Accurately record customer interactions and escalate complex issues when necessary.
- Adapt to various customer interactions and handle them efficiently in a fast-paced environment.
Requirements:
- Skills: Strong communication skills in English and Hindi, clear speaking voice, and ability to pass Versant-4 or an equivalent assessment.
- Qualification: Graduation in any discipline.
- Experience: Open to freshers and experienced candidates.
- Versant Score: A score of 5 on the Versant test is required.
Additional Information:
- Job Type: Full-time
- Pay: ₹14,000.00 – ₹20,000.00 per month
- Benefits: Health insurance, Provident Fund
- Schedule: Day shift, Rotational shift
- Supplemental Pay: Performance bonus
- Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
- Education: Bachelor’s (Required)
- Language: English (Required)
- Location: Noida, Uttar Pradesh (Required)
- Work Location: In person
Speak with the employer +91 6370721310