Customer Care Executive – DACBY Technologies Private Limited – Full Job Description
Company: DACBY Technologies Private Limited
Location: Noida Sector 45, Noida, Uttar Pradesh
Job Type: Full-time
Salary: ₹20,000 – ₹25,000 a month
Role & Responsibilities:
- Respond to customer inquiries via calls, chat, and email in a professional manner.
- Resolve issues related to orders, payments, shipping, and returns efficiently.
- Maintain accurate records of customer interactions and feedback.
- Provide troubleshooting for platform-related issues.
- Collaborate with internal teams to improve customer satisfaction.
- Ensure a high first-contact resolution rate and maintain response time SLAs.
Requirements:
- Experience: 1+ year of experience in customer support (preferably in e-commerce).
- Strong communication skills in English & Hindi (additional languages are a plus).
- Ability to handle high volumes of queries with patience and efficiency.
- Familiarity with CRM tools and support platforms (e.g., Freshdesk, Zendesk).
- Problem-solving mindset and customer-first approach.
- Comfortable working in a fast-paced startup environment.
Why Join Us?
- Be a part of a fast-growing startup.
- Growth opportunities in customer service and operations.
Job Type: Full-time
Pay: ₹20,000.00 – ₹25,000.00 per month
Benefits:
- Health insurance
- Paid sick time
Schedule: Day shift
Application Question(s):
- If selected, how soon can you join from Noida ?
- What’s your last in hand salary and what is your expected salary from DACBY?
- What’s the reason for leaving your last job ?
- Are you currently working, if yes, why do you want to leave this job ?
- Why do you want to join DACBY ?
Experience: total work: 1 year (Preferred)
Work Location: In person