Customer Care Executive – I CONCEPT PRODUCTIONS – Full Job Description

Company: I CONCEPT PRODUCTIONS
Location: Noida Sector 62, Noida, Uttar Pradesh
Job Type: Permanent, Full-time
Salary: ₹25,000 – ₹35,000 a month

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Job Overview: We are seeking a Customer Care Executive to join our dynamic team within the logistics department. The ideal candidate will be responsible for providing exceptional service to customers, assisting with logistics-related queries, and ensuring smooth communication between the company, clients, and logistics partners.

Key Responsibilities:

• Customer Support:
  Act as the first point of contact for customers and provide support through phone.
• Address inquiries related to logistics services, delivery schedules, shipment tracking, and status updates.
• Resolve complaints and issues in a timely and professional manner, ensuring customer satisfaction.
• Order Management:
  Monitor and manage order status, delivery timelines, and ensure accurate documentation.
• Coordinate with warehouses, transportation, and third-party logistics providers to ensure timely deliveries.
• Assist customers with the return and exchange process if required.
• Communication:
  Effectively communicate shipment details, delays, and any logistical issues to customers, keeping them informed at every stage of the process.
• Coordinate internally with the logistics, sales, and operations teams to ensure seamless service delivery.

Experience: (0 to 3 Years) Fresher also can apply but required excellent communication skills.

Qualifications & Skills:

• Education: A bachelor’s degree in business, logistics, supply chain management, or a related field is preferred. Graduation is mandatory.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 – ₹35,000.00 per month

Schedule: Day shift

Language: Hindi (Preferred) English (Required)

Work Location: In person

Speak with the employer +91 9899687023

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