Customer Care Executive – job post – Masterblend Industries Pvt Ltd – Full Job Description

Company: Masterblend Industries Pvt Ltd
Location: Khair, Uttar Pradesh
Job Type: Full-time
Salary: Negotiable

Job Description

• Being single point of contact for the client on behalf of the company, keep client updated at all times, keep communication flow going on with client for all CRM related matters.
• Handle all CRM matters in least TAT like regular servicing, client complains, Projections to Payment (ie take projections from client, Track PO, align production as per priority, ensure timely dispatches of FG, coordination with transporter, take appointments for unloading, follow up for collection from clients etc)
• Manage moving, slowmoving, nonmoving stock. Ensure stock mgmt on behalf of client.
• Keep payments Outstanding within limit, close debit /credit notes timely.
• Coordinate amongst internal cross-functional teams/departments like Product, Packaging, QC, QA, Factory, Accounts etc to get timely replies for clients. Followup with departments to get replies for client in least turn-around-time (TAT).
• Track skuwise, monthwise plan sales vs actual sales or plan projections vs actual orders and take various actions to increase sales, profit and machine capacity utilization of running products.
• Support Sales Coordinator if need be. In case of absence of SC, do work on SC behalf so that work doesn’t suffer.
• To understand client pain point and provide effective solution.
• To handle matters timely so as to ensure there is no financial or reputational loss to the company.
• To follow policies of the company, rules of the dept, SOPs, do’s and dont’s etc with utmost sincerity.
  Keep all files/documents etc organised folder wise at all times and readily accessible.
  Keep onetime, recurring, FMS, PMS, ERP etc updated on real time basis.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 – ₹30,000.00 per month

Benefits:

• Commuter assistance
• Paid sick time
• Paid time off

Schedule: Day shift

Supplemental Pay: Yearly bonus

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person