Customer Care Executive – job post – Patel Infrastructure Limited – Full Job Description

Company: Patel Infrastructure Limited
Location: Anand, Gujarat
Job Type: Permanent, Full-time
Salary: ₹25,000 – ₹34,000 a month

Key Responsibilities:

• Customer Communication: Manage inbound and outbound customer calls and emails, addressing inquiries, providing information, and resolving issues in a professional and timely manner.
• Customer Queries & Concerns: Address customer queries and concerns effectively, ensuring customer satisfaction and providing appropriate solutions.
• Administrative Support: Handle various administrative tasks, such as document management, order tracking, and coordination with different teams to ensure smooth operations.
• Customer Feedback Management: Record, track, and analyze customer feedback, ensuring that it is communicated effectively to the relevant departments for continuous improvement.
• Order Communication: Coordinate with customers and internal teams regarding customer orders, providing updates and ensuring timely delivery.
• Data Entry & Reporting: Maintain accurate records of customer interactions, order statuses, and other related data, ensuring a smooth workflow.

Skills & Qualifications:

• Bachelor’s degree in Business Administration, Communication, or a related field.
• 2-5 years of experience in customer care, administration, or a related role, preferably within the FMCG industry.
• Excellent verbal and written communication skills with a customer-centric approach.
• Strong organizational and multitasking abilities.
• Proficient in MS Office and other basic office tools.
• Problem-solving skills with a focus on delivering customer satisfaction.
• Ability to work under pressure and manage time effectively.

Additional Information:

• The ideal candidate should have a positive attitude and be able to handle customer concerns with empathy and professionalism.
• Ability to collaborate and work efficiently within a team environment is essential.
• Experience with CRM tools or customer service software would be an advantage.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 – ₹34,000.00 per month

Benefits:

• Food provided
• Health insurance

Schedule:

• Day shift
• Fixed shift

Experience:

• FMCG: 3 years (Required)

Location:

• Anand, Gujarat (Required)

Work Location: In person