Customer Service Associate – job post – Datamatics Financial Services – Full Job Description

Company: Datamatics Financial Services
Location: India
Job Type: Full-time
Salary: Full-time

Job Title: Customer Service Associate

Location: India

Employment Type: Full Time

Job Responsibilities:

• To answer customers calls and solve customer queries/ complaints or grievances.
• To provide all necessary information asked by the customers.
• Maintain quality standard and ensure adherence to the quality parameters & ensure customer satisfaction.
• Identifies the need to escalate specific issues and follow through where necessary.
• Presents detailed information and responds to questions from Managers, clients, and Customers.

Person specification (competencies):

• Graduate/Undergraduate with minimum 0-1 year of experience into any BPO calling process.
• Good communication skills, both verbal and written.
• Hands on Computers and other internet applications.
• Detail oriented with strong organizational skills & ability to multi-task.

Please do send in your resumes on [email protected]

Keywords: Marketing, Customer Service, India, BPO, Customer Queries, Communication Skills

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