Customer Service Executive – Nykaa Fashion – Full Job Description

Company: Nykaa Fashion
Location: India
Job Type: Full-time
Salary: Negotiable

Experience: Minimum 1 Year handling calls.

Industry: Any (BPO/KPO etc). Preferred from Ecommerce background.

Skill Set: Excellent communication Skills.

Timings: Rotational Shifts

Job Responsibilities:

• Answer general customer inquiries thought calls, chat, emails until inquiry is closed.
• Review orders on a daily basis for possible store assignment issues for fulfillment, address issues.
• Investigate customer concerns about product depictions online, such as inaccurate images or product descriptions and making corrections as needed.
• Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
• Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.
• Aggregate and report on customer service trends quarterly to sales, technology, design, and merchandising.
• Work with Operations to address and resolve store issues.

Mail us your resume at [email protected]