Customer Service – job post – Delphicjobs – Full Job Description

Company: Delphicjobs
Location: Bengaluru, Karnataka
Job Type: Permanent, Fresher, Full-time
Salary: ₹19,000 – ₹50,000 a month

We are looking for a Customer Support Representative who embodies compassion and problem-solving skills, with a focus on building relationships to provide exceptional support to our international clientele.

Below are the key responsibilities and qualifications for this role:

• Key Responsibilities
  • First-Class Support: Handle incoming customer inquiries via phone, delivering prompt and accurate solutions.
  • Issue Resolution: Efficiently resolve customer concerns related to products or services, ensuring a seamless experience.
  • Detailed Documentation: Maintain accurate records of customer interactions and resolutions within our CRM system.
  • Escalation Management: Skillfully escalate complex issues to the appropriate teams while maintaining ownership until resolution.
  • Product Expertise: Cultivate a deep understanding of our products, services, and policies to provide informed assistance.
  • Collaborative Teamwork: Work closely with team members, sharing insights to continuously improve processes and customer satisfaction.
  • Quality Assurance: Adhere to rigorous quality standards, KPIs, and company guidelines to deliver exceptional service.
  • Global Mindset: Demonstrate cultural sensitivity and language proficiency to effectively interact with diverse customers.
• Qualifications and Skills
  • Education: High school diploma or equivalent; a college degree is preferred.
  • Experience: Prior experience in customer service, call center, or a related field is advantageous.
  • Language Proficiency: Fluency in English (verbal and written) is essential; additional language skills are a plus.
  • Technical Savvy: Familiarity with CRM tools and call center software is beneficial.
  • Soft Skills
    • Communication: Exceptional verbal communication and active listening skills.
    • Problem-Solving: Strong problem-solving and critical-thinking abilities.
    • Resilience: Ability to manage stress and maintain composure in challenging situations.
    • Cultural Awareness: Adaptability and sensitivity to interact with diverse customers.

What We Offer

• Competitive Compensation: Competitive salary with performance-based incentives.
• Comprehensive Training: Robust training and onboarding program to equip you for success.
• Growth Opportunities: Opportunities for career advancement and professional development.
• Excellent Benefits: Health insurance, PF, and other company benefits (specific details may vary).

Job Types: Full-time, Permanent, Fresher
Pay: ₹19,000.00 – ₹50,000.00 per month
Benefits: Health insurance, Provident Fund
Schedule: Night shift, Rotational shift, UK shift, US shift
Supplemental Pay: Performance bonus, Shift allowance
Language: English (Preferred)
Work Location: In person
Expected Start Date: 11/04/2025