Customer Service & Operations Coordinator – Aprintaa – Full Job Description

Company: Aprintaa
Location: Mohali, Punjab
Job Type: Full-time
Salary: Negotiable

Job Title: Customer Service & Operations Coordinator

Location: Remote (Must be available to work U.S. hours)

Schedule: Full-time, including at least one weekend day

Job Overview: We are looking for a Customer Service & Operations Coordinator who will be responsible for handling customer inquiries, coordinating issue resolution across different teams, and ensuring smooth daily operations. This role requires strong communication skills, the ability to multitask, and proficiency in using computers. The ideal candidate will be fluent in English and comfortable working during U.S. business hours, including at least one weekend day.

Key Responsibilities:

• Answer customer calls and address inquiries professionally and efficiently.
• Coordinate and resolve issues across different teams, including on-site staff and maintenance teams.
• Act as the main point of contact between customers and internal teams to ensure smooth operations.
• Track and follow up on ongoing issues to ensure timely resolution.
• Perform general administrative tasks and assist in problem-solving as needed.
• Utilize computer applications for data entry, communication, and task management.

Requirements:

• Fluent in spoken and written English (must be clear and articulate).
• Proficient in computer use, including Microsoft Access (basic knowledge required; advanced is a plus).
• Strong coordination and problem-solving skills.
• Ability to work U.S. business hours, including at least one weekend day.
• Prior experience in customer service, operations, or administrative roles preferred.
• Experience in Real Estate is a huge plus

If you are a proactive, detail-oriented individual with strong communication and coordination skills, we’d love to hear from you!

Job Type: Full-time

Pay: ₹50,000.00 – ₹75,000.00 per month

Benefits:

• Paid sick time
• Work from home

Schedule:

• Monday to Friday
• Night shift
• Weekend availability

Work Location: In person