Customer Service Representative (CSR) – VISIT Health Private Limited – Full Job Description
Company: VISIT Health Private Limited
Location: Noida, Uttar Pradesh
Job Type: Full-time
Salary: ₹21,000 – ₹28,000 a month
Job Summary
Our growing organisation in the Health Domain is looking for a skilled problem solver to join our team as a Customer Service Representative. We need enthusiastic individuals who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Responsibilities and Duties
- Open and maintain customer accounts by recording account information
- Manage incoming calls & Schedule offline appointments with medical practitioners/Labs & Diagnostic centers
- Identify and assess customers’ needs to achieve satisfaction
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
Required Experience, Skills and Qualifications
- Graduate in any discipline
- 1 + years of experience, Freshers can also apply
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
Job Type: Full-time
Salary: ₹20,000.00 – ₹25,000.00 per month
Pay: ₹21,000.00 – ₹28,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule: Day shift
Education: Higher Secondary(12th Pass) (Required)
Experience: total work: 1 year (Required)
Language: English (Required)
Work Location: In person