Customer Service Representative – job post – Career source – Full Job Description
Company: Career source
Location: Saket, Delhi, Delhi
Job Type: Permanent
Salary: ₹15,000 – ₹22,000 a month
We are seeking a dynamic and customer-focused Customer Care Executive to join our International Voice Process team.
The ideal candidate will be responsible for handling customer queries, resolving issues, and ensuring customer satisfaction through professional and courteous communication. No Targets
- Resolve customer queries, complaints, and requests in a timely and efficient manner.
- Provide accurate information about products and services.
- Maintain a high level of professionalism and build a positive rapport with customers.
- Document customer interactions and maintain records of inquiries and complaints.
- Follow communication guidelines and standard operating procedures.
Education: Minimum High School / Graduate in any discipline.
Experience: 0-3 years in an international voice process (Freshers with excellent communication skills can apply).
Skills:
- Excellent verbal and written communication in English.
- Strong problem-solving and active listening skills.
- Ability to handle customer concerns with patience and professionalism.
Work Environment:
- Willingness to work in morning shifts.
- Competitive salary and incentives.
- Performance-based bonuses.
- Career growth opportunities within the organization.
- Training and development programs.
- Transport facilities (as per company policy).
Job Type: Permanent
Pay: ₹15,000.00 – ₹22,000.00 per month
Benefits: Food provided
Schedule: Morning shift
Supplemental Pay: Performance bonus
Language: English (Required) Hindi (Preferred)
Work Location: In person