Customer Service Representative – job post – Working Panda – Full Job Description

Company: Working Panda
Location: India
Job Type: Full-time
Salary: ₹12,800 – ₹15,600 a month

Company: Working Panda

Process: Customer Support Inbound Call Process

Location: Work From Home

Skills Required:

• Excellent communication and customer support skills for call support.
• Should be ready to work 9 hours where the work window may vary (rotational).

Qualification: Intermediates can apply.

Salary Structure:

Salary & stipend credits last day of every month. Working Panda offers stipends of INR 300 per day during the training period. Thus, in the first 30-40 days, applicants will receive a total stipend of (30-40 days x INR 300).

Post Training:

For Freshers: Effective starting salary is INR 12,776 per month, with an annual CTC of INR 179,447. In the absence of a provident fund account, the in-hand salary increases to INR 13,100 per month while maintaining the same annual CTC.

For Experienced: The in-hand salary is INR 15,400 per month, with an annual CTC of INR 209,447. Experienced candidates must possess a minimum of one year of work experience in any field along with company credentials (either experience letter or offer letter and last month’s salary slip).

Shifting: Rotational shifting after the training period. 6 Days work/1 day off.

Job Details:

• Provide day-to-day operational customer service via live calls.
• Process service orders, answer questions, and troubleshoot.
• Collaborate effectively with all team members, keeping the team informed of issue status by sharing information through communication tools provided by the client.
• Manage personal and customer support inboxes effectively and respond quickly to end-user requests based on service standards set for each customer.

Interview Rounds:

• One video interview round on the induction day
• Company briefing session via video call (Details will be explained again.)
• Operational Proficiency (OP) round via video call
• Final calling round from the client’s side

Job Type: Full-time

Pay: ₹12,800.00 – ₹15,600.00 per month

Benefits:

• Internet reimbursement
• Provident Fund
• Health insurance
• Work from home

Schedule: Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Shift allowance

Education: Higher Secondary(12th Pass) (Preferred)

Language:

• English (Required)
• Hindi (Required)

Work Location: Remote