Customer Service Representative work from home – Mswipe Technologies Pvt. Ltd – Full Job Description
Company: Mswipe Technologies Pvt. Ltd
Location: India
Job Type: Full-time
Salary: ₹10,537.10 – ₹18,000.00 a month
Job Description:
- Resolve customer tickets over m-desk/ ERP, calls and social media.
- Quick turnaround time to answer customer queries and update tickets
- Identify and assess customers’ needs to achieve customer satisfaction
- Follow communication procedures and guidelines
- Go the extra mile to engage customers and keep them happy
- Collect feedback and collaborate with departments to bring in impactful solutions
- Maintains customer records by tracking and updating information.
- Research, identify, and resolve customer complaints using relevant software
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned
Education and/or Work Experience Requirements:
- Fresher’s/HSC/any graduate
- Good communication skills
- Problem solving
- Self-driven
Job Types: Full-time, Permanent, Fresher
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Education: Higher Secondary(12th Pass) (Preferred)
Experience: Customer service: 1 year (Preferred)
Language: English (Preferred)
Work Location: In person
Job Type: Full-time
Pay: ₹10,537.10 – ₹18,000.00 per month
Language: Malayalam (Required)
Work Location: Remote