Customer Service SEA/IND – job post – Continental – Full Job Description

Company: Continental
Location: Bengaluru, Karnataka
Job Type: Full-time
Salary: Negotiable

Job Description

Your tasks

Reporting to the Head of Customer Service Region, you will be a customer centric team member responsible for handling customer phone calls, processing sales orders/quotations and responding to queries received through our Salesforce portal. Key responsibilities include:

• Contact with customer and internal stakeholder for all order-to-cash related tasks.
• Order management – Process customer purchase orders accurately in SAP and ensure “on-time & in-full” (OTIF) order execution as agreed with customer.
• Answer calls received on our customer service phone line in a timely and efficient manner.
• Claim handling – Resolve product/ shipping /quality related complaints and escalate them internally with key stakeholders.
• Product knowledge – sound understanding of the company’s products, services and features to provide accurate and up-to-date information to customers.
• Support Sales by responding to customer enquiries with formal quotations including price and lead time for products available on the catalogue price list
• Respond to customer questions regarding product related information such as datasheets, application etc ; value Selling/up Selling – offer product alternatives where products not available in warehouse stock.
• Provide precise shipment dates to customer after clarification of production/ delivery status with supply chain (manufacturing / warehouse).
• Monitor open order backlog (including allocation management) until delivery creation for shipments.
• Record-keeping and documentation – Maintain accurate and detailed records of customer orders, interactions, enquiries, and resolutions through Salesforce customer service cloud platform.
• Strict adherence to company policies, procedures, and guidelines when interacting with customers.

Your profile

Degree qualified with proven (min 2-3 years) work experience as a customer service representative

Our offer

• Strong organisational skills with attention to detail.
• Exceptional team player with problem solving capabilities.
• Excellent phone etiquette and strong written/verbal communication skills.
• Technical or mechanical aptitude is desired.
• Working knowledge of Salesforce, SAP, and MS Office (MS Excel in particular) will be an added advantage.
• Proven experience in developing and maintaining customer relationships.

Ready to drive with Continental? Take the first step and fill in the online application.

About us

Continental Group: Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2023, Continental generated preliminary sales of €41.4 billion and currently employs around 200,000 people in 56 countries and markets. Since starting its business in China in 1994, Continental serves all major OEMs across all vehicle segments. We also develop and produce materials, functional parts, components, and systems for railway, machinery, mining and other important industries. So far, Continental has expanded its presence in 23 production locations and 28 R&D centers, representing a workforce of around 17,600 in the country. Continental offers market specific solutions to the Chinese market.

ContiTech Group Sector: ContiTech is one of the world’s leading industry experts. Far beyond our roots as a rubber products manufacturer, we offer connected, environment-friendly, safe and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food industry and the furniture industry. As a group sector of Continental, ContiTech currently employs more than 40,000 people in 40 countries and regions and is active as a global industrial partner in Asia, Europe, North America and South America.

Keyfacts

• Job ID: REF67762C
• Location: Bengaluru
• Leadership level: Leading Self
• Job flexibility: Onsite
• Job Legal Entity: ContiTech India Pvt. Ltd.

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