Customer Service /Support Trainee – Appsierra – Full Job Description
Company: Appsierra
Location: Noida, Uttar Pradesh
Job Type: Full-time
Salary: ₹1,012 a day
We are looking for a Customer Support Trainee/Intern to join our team in Noida.
This role is perfect for someone with good communication skills and a keen interest in software applications.
You will be responsible for assisting customers, troubleshooting queries, and ensuring a seamless user experience.
Key Responsibilities:
- Assist customers via email, chat, and calls to resolve their queries efficiently.
- Understand and provide support for the company’s SaaS products.
- Document customer interactions and issues for future reference.
- Collaborate with internal teams to escalate and resolve technical issues.
- Guide customers on product features, setup, and troubleshooting.
- Contribute to improving support documentation and FAQs.
- Gather customer feedback and share insights with the product team.
Requirements:
- Excellent verbal and written communication skills.
- Strong understanding of software applications and technology.
- Ability to learn and explain technical concepts clearly.
- A proactive and problem-solving mindset.
- Basic knowledge of CRM tools and support ticketing systems is a plus.
- Ability to work independently and as part of a team.
What We Offer:
- Hands-on experience in a fast-paced B2B SaaS environment.
- Opportunity to learn from industry experts.
- Certificate of completion and potential full-time employment opportunities.
- Exposure to international client handling.
Apply Now