Customer Support Associate – job post – iPath Solutions – Full Job Description

Company: iPath Solutions
Location: India
Job Type: Full-time
Salary: Day shift

Location: Ahmedabad

Shift: UK Shift (Day shift)

Shift Time: 12:30 PM to 9:30 PM | 1:30 PM to 10:30 PM

Type of Process: UK Process

Working days: 5 Days Working

Job Location: Ahmedabad

Role & responsibilities:

• Monitoring shared email folders based on assigned tasks.
• Chasing subcontractors to provide updates for jobs on emails or calls.
• Chasing engineers to provide updates for jobs on emails or calls.
• To escalate significant issues in terms of backlog and non-compliance.
• Allocation of jobs to engineers / subcontractors.
• Raising POs for subcontractors.
• Helping subcontractors for their queries related to visits on emails or calls.
• Raising jobs on CAFM and taking further required actions.
• Raising & Processing Sales Invoices on CAFM.
• Completing jobs on CAFM & Client portals.
• Setting up New Contracts on CAFM or amendments required within existing Contracts.

Preferred candidate profile:

Candidate should have 3+ years’ of same Industry experience along with below:

• Good Written and Verbal English
• Good computer knowledge and typing speed.
• International client communication experience.

Apply Now